Product Support is scheduled for 24x7 support coverage.
If you do not have a My Support account, you must request an account. Your corporate email address will be required. Allow 48 business hours to receive your credentials.
NOTE: If you are having trouble with your My Support credentials or are unable to login, try the Forgot Password option.
Non-urgent issues
Web
Open new cases via the My Support Portal.
Phone
See our phone listings for your local number.
WARNING: Do not use this email address to report new issues or open Cases. Use web or phone to open new Cases.
- Use customercare@genesys.com for all email communications with Product Support.
- You can contact us via Email for updates on existing Cases or if you are unable to login to My Support.
- You can update an Open Case by Email if you reply to an Email originated from the Case by a Genesys Customer Care representative or to an automated Case notification. An Email originated from a Case includes a special Reference ID, which ties any reply back to the Case.
Urgent issues
- Call Product Support.
- Your Personal Identification Number (PIN) may be required to verify your identity, see Locate your PIN.
Are you still having issues?
- Create an email with the following information:
- Full name
- The email address associated with your My Support account
- Company or partner name
- Phone number
- Description of the issue (e.g., cannot login, bad link, etc.)
- Send the email to: