How can I find out my PIN (Personal Identification Number)?

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How can I find out my PIN (Personal Identification Number)?

Any individual who has access to the My Support Portal will be assigned a Personal Identification Number (PIN). Upon calling Genesys Product Support, they may ask for your PIN to verify your identity.

If you forgot your My Support credentials or are having issues logging in, try the Forgot Password option to confirm your credentials. If issues persist, ask a colleague to open an Admin Case.

CAUTION: Your PIN is tied to your personal information. Never divulge your PIN elsewhere.

Login to the Support Portal. You will automatically be directed to the My Support Cases page.
Click on your name in the upper right-hand corner of the page.
Click My Support Profile from the drop-down menu.
Your PIN and other personal information will listed just before your First Name

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.