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Log File Masking Utility Articles

Genesys Care delivers tools that assist our customers with troubleshooting and diagnosing application problems. The Log File Management Tool (LFMT) provides a central repository for the storage of application log files, and an interface for retrieving a set of specified log files. The LFMT has two components, the LFMT Server and the LFMT Client.

LFMT Collector performs the following functions:

  • Deploys on the LFMT Server Host(s).
  • Initiates scheduled and real-time collection requests by the LFMT Client
  • Application hosts are queried for new or modified log files only.
  • Log files are copied from application servers to the LFMT Server Host(s).
  • Log files are compressed for transfer (~10:1).
  • Log files are encrypted for transfer (default is AES128-cbc).
  • Creates log file packages resulting from user queries in the LFMT Client.
  • Masks sensitive data in log file packages created by a user in the LFMT Client.

LFMT Indexer performs the following functions:

  • Deploys on the LFMT Server Host(s).
  • Indexes log files collected by LFMT Collector.
  • Compresses log files for reduced storage.
  • Purges log files based on a user specified retention period.

The LFMT Client allows you to:

  • Configure the index settings for log snapshots stored on the Log Server.
  • Specify the right log snapshots to collect and package for transfer to Product Support when a problem occurs.
  • Upload the packaged log files directly to the FTP folder associated with your open problem ticket, using secure FTP protocols.

Check the System Requirements. Prior to installing LFMT, you will want to review the Pre-Installation Considerations in the Deployment and User Guide.

The Genesys Care Log File Masking Utility is a standalone version of the data scrubbing function in the Log File Management Tool. This utility is meant for users who have not had the benefit of downloading and installing our Log File Management Tool (LFMT). It serves the important need of sanitizing sensitive information from log files before they are sent to Product Support for support case investigation.

In addition, the Log File Masking Utility provides:

  • Robust scrubbing when multiple regular expressions are defined
  • The ability to scrub multiple entries from a single line in a log file with one regular expression

Please read the Data Safeguarding Suggestions for On-Premises Software for additional information on protecting sensitive company data. Product Support also encourages the download and installation of the Log File Management Tool for greater benefits with log file management and data correlations with Workbench.

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