(Partner) Request Access to Other Deployments

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(Partner) Request Access to Other Deployments

NOTE: This article is intended for use by Genesys Partners who support Genesys products and services for their customers. If you are a direct customer of Genesys, you will likely never need this information.

To request access to other active deployments, see Create an Admin Case.

Case Sub Type: Add/Remove Support Access
In the Description entry, include the Customer Name and Org ID for each deployment you are requesting access to as well as the Support Access Level you require.

Copy the Support Access assignments to other deployment(s)

To request to mirror Support Access assignments to other active deployments:

Case Sub Type: Add/Remove Support Access
In the Description entry, include the Org IDs of the deployments. Note which deployment will be the copy and which ones to be modified.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.