NOTE: You must be a Designated Contact to subscribe to this feature.

This feature allows you to subscribe for the following notifications:

  • Case Update Notification for an Individual Case
  • Case Update Notification for all Personal Cases
  • Case Update Notification for all the cases of a particular Account (Account Notification)
  • Cloud Incident Notification

Case update notifications

Individual cases

You can subscribe to receive update notifications of an individual case from the Case Details screen. Once subscribed they will receive notifications whenever there is an update to that case.

  1. Open the Case Details screen of the case for which you want to receive notifications.
  2. Tap to toggle the Enable Notification switch to the On position.
  3. To disable notifications, tap the Enable Notification to the Off position.

Personal cases

You can subscribe to receive update notifications of all their personal cases from the App Settings Screen. Once subscribed, you will receive notifications whenever there is an update to any of your personal cases.

  1. In the Notification section of  Settings, tap the Enable Personal Notifications toggle to the On position.
  2. To disable notifications, tap the Enable Personal Notifications to the Off position.

Account notifications

You can subscribe to receive update notifications for all the company cases of an account through the Accounts screen.

  1. Search for an account and mark it as favorite (optional).
  2. On the top right corner of the account screen, tap Settings > Enroll Notification.
  3. Tap the Account Push Notification toggle to the On position.
  4. Select the categories for which you would like to receive notifications:
    • New Escalations - Receive notifications if there are any escalation to the existing cases
    • New Critical Cases - Receive notifications if there are new critical cases created for this account
    • New High Cases - Receive notifications if there are new high cases created for this account
  5. Tap Apply.
  6. You will start receiving notifications from the app if any of the above conditions are met. 

Cloud incident notifications

You can subscribe to receive update notifications for Cloud Incidents for the cloud accounts that you have.

  1. Search for an account and mark it as favorite (optional).
  2. On the top right corner of the account screen, tap Settings.
  3. Click the toggle Cloud Incident Notifications to the On position.
  4. On enabling account notification users will be able to receive the notification when a Cloud Incident is created in Service Now for that account.
  5. To disable notifications, tap the Cloud Incident Notifications to the Off position.
    • NOTE: The Cloud Incident toggle will be enabled ONLY if there is cloud deployment for the account. For the users having only premise accounts, the Cloud Incident notification toggle button with be disabled.