More alarms may display within Workbench, but only the alarm types listed below will be forwarded to Genesys as part of the Remote Alarm Monitoring Service.
Alarm Name | Alarm Level | Alarm Description |
---|---|---|
Not Enough Disk Space | Critical | An application detects low disk space |
Licensing violation is identified, the violation type [type] | Critical | Licensing violation is identified, the violation type [type] |
Cannot connect to server | Major | Reports that the application cannot connect to the server |
Cannot open port | Major | Cannot open port [port number] for listening, reason [reason] |
Client / Server incompatibility | Major | Client version [number-1] is incompatible with server version [number-2] |
Application terminated due to internal condition | Major | Application terminated due to internal condition |
Host [host name] inaccessible. LCA is not listening on port [port number] | Major | Host [host name] inaccessible. LCA is not listening on port [port number] |
Host [host name] unavailable | Major | A host where Genesys daemon applications are running is unavailable (turned off) |
Host [host name] unreachable | Major | The Management Layer cannot reach the host where Genesys daemon applications are running (no route to the host) |
All [total licenses] licenses are in use already, registration rejected | Major | All [total licenses] licenses are in use already, registration rejected |
Error reading backup file '[name]': '[errtext]' | Major | Error reading backup file '[name]': '[errtext]' |
Backup file '[name]' is corrupt | Major | Backup file '[name]' is corrupt |
Failed to store statistics ([definition]) into backup file '[name]' (error: '[errtext]') | Major | Failed to store statistics ([definition]) into backup file '[name]' (error: '[errtext]') |
Configuration Server Error: [error] | Major | Configuration Server Error: [error] |
CTI Link disconnected | Major | Failure of connection between any T-Server and its switch |