Only Designated Contacts can request License Keys or User IDs.
NOTE: Please allow 48 hours for Product Support to process your request, after which you will receive your WB RAM license key via email.
- Login to My Support.
- Select Open Admin Case - located after selecting Manage Profile from the header.
- If asked, select your End User / Sold To Account combination.
- Populate each Mandatory Field with the required information.
- Add the text Alarm Monitoring License Request in the Subject line.
- In the Description box, provide your company public IP address.
- Also in the Description field, please provide a Group Email Address (e.g., support_team@mycompany.com).
- When a case is opened as a result of an alarm, the email notification will be sent to this group email address.
- It is required that at least one Designated Contact at your company be included in this group email.
- The Designated Contact can be the same person who is requesting the Remote Alarm Monitoring License Key or a different Designated Contact at your company.
- You may have more than one Designated Contact in the group email.
- Other employees on the group email should consider requesting My Support Read-Only Access if they would like to view case details.
- Please see the table below for details on My Support Access Levels and Privileges.
- Select Priority 4-Low and select case sub type Request: CC Tools License.
- Save your Admin case.
