Workbench Discover Console

Genesys Cloud CX

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Workbench Discover Console

The Discover Console allows the user to explore and visualize the raw data events ingested into Workbench.

Use the Discover Console to:

View and analyze raw ingested document data for a given time range
Submit searches via the Search bar
Add Filters based on the fields in the document
View the count of ingested documents over time via the top histogram

Access the Discover Console

From the navigation bar, click Discover.
Apply filters as desired.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.