Self Start: Genesys Cloud Onboarding and Activation

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Self Start: Genesys Cloud Onboarding and Activation

An org is a set of Genesys Cloud products and services, selected by a business to accommodate its specific requirements. The process of defining an org is called onboarding. To get started, select the use case that best describes you:

You are ready to set up your Genesys Cloud org.
You recently subscribed, have not set up your org yet, and did not receive an activation email. Call sales at 888-GENESYS (888-436-3797) for assistance.
If you encounter activation issues, please contact CXSpecialist@genesys.com with the Organization ID information and screenshots of the error or issue.

Note: This article is for Genesys Cloud admins. For more information about other user roles, see New users.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.