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Find an open case

The My Support Cases page allows you to easily view all Non-Closed cases raised against all Case Types that you are named as the Case Contact. By default, when you first log into the Support Portal, you will be directed to the My Support Cases page.

A screenshot of the My Support Cases page on the Support Cases. An arrow points to the portion of the page that displays open cases with a text box that says, "Find all your open cases here."

Navigating through cases

By default, My Support Cases displays up to 25 cases. If you have more than 25 cases open, you can navigate through them or change the number of cases per page by using the navigation toolbar that appears after your list of open cases.

A screenshot of the My Support Cases page in the Support Portal. A large arrow points towards the page navigation tool for the table of open cases. There is a textbox that says, "Navigate through pages of cases."

View all your organization's cases

To view all of the cases open for your organization, click My cases and select Group cases from the drop-down menu.

A screenshot of a segment of the My Support Cases page on the Support Portal. The My Cases drop-down menu is highlighted with an orange box and a navy blue graphic of a hand clicking on the menu.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.