An org is a set of Genesys Cloud products and services, selected by a business to accommodate its specific requirements. The process of defining an org is called onboarding. To get started, select the use case that best describes you:

  • You are ready to set up your Genesys Cloud org.
  • You recently subscribed, have not set up your org yet, and did not receive an activation email. Call sales at 888-GENESYS (888-436-3797) for assistance.
  • If you encounter activation issues, please contact with the Organization ID information and screenshots of the error or issue.

Note: This article is for Genesys Cloud admins. For more information about other user roles, see New users.