The My Cases page allows you to easily view all Non-Closed cases raised against all Case Types that you are named as the Case Contact. By default, 5 records will display. To see more, click the Show More object at the bottom of the list. If the Show More object is still available, there are more records. 

You have multiple options to locate your open cases based on your needs. 

My Cases page  

  1. Go to My Cases then select the Case Number

Case Search 

  1. Enter your case number or keywords in the case search box available from most pages via the dual search box.

My Support dashboard  

  1. Go to Cases > View and Manage cases.  

View all your open cases 

  1. Select the My Cases – All Non-Closed option from the dropdown.  

View all cases for your organization 

  • Cloud cases - select the applicable Cloud Account/Deployment.  
  • Support cases - select the applicable End User