Billing Data Service

BDS provides the data required for the Genesys financial organization to bill customers for subscription services.

The main functions of BDS are:

  • Daily extraction of historical reporting and configuration data needed for billing.
  • Aggregation of that data into daily and monthly summary files.
  • Automated transmission of daily and monthly files to Genesys back-office for invoicing.
  • Local storage of encrypted billing files as backup, or for other purposes.
  • Creates local reports based on the various agent seat metric calculations.

Supported Kubernetes platforms

Billing Data Service is supported on the following cloud platforms:

  • Google Kubernetes Engine (GKE)
  • OpenShift Container Platform (OpenShift)

See the Billing Data Service release notes for information about when support was introduced.

Release notes

Find out about changes in each release: Billing Data Service Release Notes

Private edition

The Billing Data Service Private Edition Guide provides information about deploying, configuring, and operating BDS.

Find detailed information about how to deploy this service in your environment.

Billing Data Service Guide

Get started

Billing Data Service (BDS) provides data that the Genesys financial organization uses to bill customers for subscription services. After you have completed deployment of BDS in Genesys Multicloud CX Private Edition, see the links in this section for additional information.

The Genesys Multicloud CX Private Edition release of BDS is has different functionality / features than previous on-premises releases of the software. However, the following on-premises documentation resources can be useful as a reference:

NOTE: Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Beta Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.