Any of the following billing permissions:

  • Billing > All Permissions
  • Billing > Subscription > Add
  • Billing > Subscription > View

Download your reports

  1. In Cloud CX, go to Admin > Account Settings > Subscriptions > Download Usage Report.
  2. On the Usage Data tab, specify the date range.
  3. Select the type of report.
  4. Click Download Usage Data.
  5. The file will download to your Downloads folder.

Usage breakdown in reports

Your usage is based on your activation date. The data available is based on the previous day’s usage. 

For example, suppose that you activate Cloud CX on October 21, 2017:

  • Cloud CX tracks your usage data from October 21 to November 21.
  • If you view your usage data on November 19, then you see all data from October 21 to November 18. 
  • If you view your usage data on November 24, then you see all data from November 22 to November 23.

Available reports

Billable Usage

Tracks your charges for your Cloud CX usage during the date range that you specify.

The report organizes usage charges by: Charge name (license type), Entity (user email or device ID), and Timestamp (date/time in UTC of the first billable login during current billing cycle).

Concurrent Usage

Displays the peak number of concurrent users that log in to Cloud CX per day during the date range.

For each day, the report shows the peak concurrent users for that day and the number of minutes that the peak concurrent users log in.

Resources Usage

Tracks your organization’s consumption of billable Cloud CX resources, including IVR overage minutes and data storage overages, SMS/Messaging (Cloud CX 3 and Cloud CX 2), API Overage charges, and BYOC charges.

This report includes the quantity of each billable resource consumed during the period by day.

Cloud CX Voice and BYOC Cloud CX Usage

Tracks your organization's consumption of Cloud CX Voice services, including information about call origin and destination, and the type of call.

User Hour Usage

This report includes a row for each logged in user for each day of the billing cycle, with their logged in duration in the format HOURS:MINUTES:SECONDS:MILLISECONDS.