Workbench Dashboards are a placeholder for a collection of Visualizations that display health, status and event data.

Workbench Dashboards provide at-a-glance insights into data that has been ingested from your Engage platform as well as Workbench related data and events.

To view Dashboards, click Dashboards on the navigation bar; post installation Dashboards (11) contain shipped examples to view and use, detailed below:

With Dashboards you can:

  • Create new Dashboards
  • Search for Dashboards
  • Share Dashboards
  • Clone/Copy Dashboards
  • Edit/Customize Dashboards
  • Full-Screen Dashboards
  • Arrange Visualizations within the Dashboards.
  • Gain monitoring and troubleshooting insights from the shipped Dashboards and newly created Dashboards.
  • Use and learn from shipped example Dashboards.
  • View the shipped Visualizations within the shipped Dashboards.

Genesys Home Dashboard

Workbench ships with a Genesys Home Dashboard; this Dashboard contains several shipped Visualizations providing key information such as:

  • Workbench Status Summary
  • Workbench Agent Status
  • Workbench to Genesys Engage Integration Status
  • Workbench Data Centers
  • Workbench Remote Alarm Monitoring Status
  • Workbench General Settings

Metrics Overview Example Dashboard

Workbench 9.1 adds a Metric data ingestion feature that enables observability of host and process CPU, Memory, Disk and Network metric data, providing rich insights and analysis capability into host and process metric utilization, performance and trends.

NOTE: Workbench Dashboards and Visualizations leverage the Elastic Kibana component, please review Kibana documentation for further detailed guidance.