Before you install


Once you receive your WB RAM license key from Product Support, activate your subscription.

WARNING: Only 1 x WB IO application in a multi node WB Cluster should have a RAM license enabled. For example, if you have APAC, EMEA, and LATAM datacenters, assign the RAM License to a single datacenter, not all 3.

  1. Login to WB.
  2. Select Configuration on the navigation bar.
  3. Select Applications.
  4. Select the Workbench IO Primary application (e.g., post installation and by default this would be WB_IO_Primary).
  5. Within the Workbench IO Application Configuration panel expand the Remote Alarm Monitoring (RAM) Service section.
  6. Complete the following:
    • Check the Enabled box.
    • End User ID: enter your License Key/End User ID
    • Origin: a brief description of the geographical location (e.g., EU, APAC, AME, etc.)
  7. Verify all your entries, then click Save.
  8. [Required] Restart the Workbench IO Application Service on the respective host for the license/service to take effect.
  9. Once the service has restarted, the Customer Name and License Expiration Time fields, which are obtained via communication between WB and RAM and are Read-Only, fields will be auto-populated. This indicates a successful communication.
  10. From here on the supported WB RAM Alarms will be transitioned to the RAM Service and intelligently routed into Product Support and subsequently a Product Support Analyst, from there a case will be raised by the analyst.
  11. NOTE: Since RAM is implemented at the Genesys Account level, just 1 Workbench RAM License Key/End User ID is required per company/organization

RAM Event Visibility

Use the Alarm Console to view which Alarms were routed to the RAM Service, utilize/show the Sent to RAM Service column to visualize when the alarm was sent from WB to the RAM service.