The Genesys Care Log File Masking Utility is a standalone version of the data scrubbing function in the Log File Management Tool. This utility is meant for users who have not had the benefit of downloading and installing our Log File Management Tool (LFMT). It serves the important need of sanitizing sensitive information from log files before they are sent to Product Support for support case investigation.

In addition, the Log File Masking Utility provides:

  • Robust scrubbing when multiple regular expressions are defined
  • The ability to scrub multiple entries from a single line in a log file with one regular expression

Please read the Data Safeguarding Suggestions for On-Premises Software for additional information on protecting sensitive company data. Product Support also encourages the download and installation of the Log File Management Tool for greater benefits with log file management and data correlations with Workbench.