Genesys has a strict Privacy Policy that applies to the mobile app. The mobile app has an idle timeout of 10 min, or if the app is terminated, and you must enter your credentials on next use.


  • You must accept the terms and conditions to login to the app.
  • You can also view the Terms and Conditions by clicking on the link.
  • The sign-in button will be enabled ONLY if you accept the Terms and Conditions.

In addition to the Mobile App Terms and Conditions, the Genesys Care Tools Terms and Conditions also apply.