Workbench Alarms can and are assigned by default to each Call Flow. If and when a Call Flow encounters an issue, a Workbench Alarm will be raised accordingly. These Channel Monitoring Alarms can be viewed via the Alarms Console and/or via Channel Monitoring Reports.

  1. Select Channel Monitoring > Call Flows from the Workbench navigation bar.
    • The existing Call Flows will be displayed in the Call Flow Summary table.
  2. To edit a particular Call Flow, select the Pencil button on that specific Call Flow row.
    • The Edit Call Flow page is displayed; the properties of the selected Call Flow will be populated accordingly.
  3. Select the Alarms tab.
    • The default settings are displayed; ALL Alarm types are enabled by default
  4. The Alarm type modification parameters being:
    • Enable
    • Disable
    • Severity
    • Threshold (if applicable)
  5. Once complete, click the Save or Save & Close button.