1. A pairing link sent by Genesys Cloud support.
  2. The following permissions:
    • Authorization > Org Trustor > All
    • Authorization > Org Trustor > View
    • Authorization > Org Trustee Group > Add
    • Authorization > Org Trustee Group > View
    • Authorization > Role > View

To access your Cloud organization, the Genesys Cloud Customer Care team may ask to pair their Genesys Cloud Customer Care Support Team organization to your organization.

NOTE: You can control their access to your organization by assigning roles, and you can revoke their access at any time.

Pair your organization with Customer Care organization

  1. Log in to your Cloud organization.
  2. To access the pairing request page, open the pairing link sent by Genesys Cloud Customer Care.
    • NOTE: The pairing link expires after seven days, and you can use it only one time. If your link expired, ask your Customer Care representative for a new one.
  3. From the pairing request page, click Yes, I authorize access.
  4. Click the Groups tab.
  5. Assign roles to the Genesys Cloud Customer Care Support Team group by selecting roles in the Role(s) column.
  6. Support recommends that you either assign every role to their group or create a new role with all permissions and assign it their group.
    • NOTE: Genesys Cloud does not bill your organization for the roles or licenses used by Customer Care.

Additional resources