What defines a billable concurrent user for Cloud CX contact center services?

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What defines a billable concurrent user for Cloud CX contact center services?

In a concurrent licensing model, Genesys charges for the maximum number (peak) of concurrent (simultaneous) users during a billing period.

To support shift changes, we disregard usage peaks shorter than 30 minutes in duration.

The charges reflect the highest Cloud CX level license that users were assigned during the billing period. Concurrent billing in Cloud CX is limited to organizations that are contained within a single geographic region and they are billed separately for each region.

If you select a concurrent license model, all Cloud CX 1, 2, or 3 users are licensed as concurrent.

To see an example of a concurrent usage report, see Download your usage reports.

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