How can I review my My Support access?

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How can I review my My Support access?

Inside My Support Portal, you can review all Genesys deployments you have access to.

Login to My Support Portal.
Click the drop-down arrow beside your username and go to Manage Profile > My Support Access.
You can add or remove access to other deployments by filling the form on the page and clicking Submit Request. This can also be achieved by opening an Admin Case.

WARNING:Support Access Levels are assigned to Designated Contacts in EACH active deployment. If you are meant to create a support case for one of your newest customers or for a new deployment from one of your previous customers, you will need your access level assigned BEFORE you can create a support case

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.