1. Click Admin > Genesys Cloud Voice > Number Management.
  2. On the Genesys Cloud Voice Number Inventory page, click the Port Numbers button and select DID.
  3. In the DID Numbers to Port box, select the country for which you want to port numbers. Then type the first DID number that you want to port in to Genesys Cloud Voice.
    • Type the numbers with no spaces, dashes, or parentheses between the digits (e.g., 3175551212).
    • To specify another number, press Enter or click Add another number.
  4. Skip over the Port DID Numbers in Bulk option.
  5. Select or create a location that contains the address Genesys Cloud provides to emergency services if someone calls emergency services.
    • To use an existing location, select it from the Location list.
    • To create a new location, click Create a location in the instructions.
  6. In the Activation Date and Time box, specify when you want the ported numbers to become active. 
    • NOTE: You can use a 15-minute window for the activation time (e.g., you can specify 01:00 PM, 01:15 PM, 01:30 PM, etc.).
  7. In the Email box, type the email address that Genesys can use to contact you for questions.  
  8. In the Contact Phone Number box, type a phone number that Genesys can use to contact you for questions.
    • NOTE: Do not include spaces, dashes, or parentheses between the digits.
  9. Click the flag icon and select the country in which the contact phone number exists.
  10. In the Letter of Authorization Localization panel:
    1. Select a Country.
    2. If a Letter of Authorization is available in multiple languages for your country, select the language from the Language list.
  11. In the Authorized Contact Name box, type your name or the name of the person who is responsible for the request. 
  12. In the Company Name box, type your company name exactly as it appears on the bill from your current DID service provider.
  13. In the Billing Address boxes, type your billing address exactly as it appears on the bill from your current DID service provider.
  14. Click Confirm.
  15. On the Terms and Conditions page, read through and accept the terms and conditions.