The following information is outlined for Genesys Cloud only; not applicable to on-prem environments.
Considerations
The following considerations must be followed or the test may be declined:
- Limits
- Testing the Genesys Cloud published limits will be denied and is against our policies
- Genesys Published limits
- Time of Day
- 11pm - 5am regional Friday & Saturday are preferred, business justification must be provided if other times are listed
- NO testing is allowed during peak regional hours (6am - 9pm)
- Testing Results: Testing is considered experimental and the outcome of the test cannot be guaranteed
- Testing Execution: Genesys Cloud does not perform testing on behalf of our clients (single tenant orgs), but have recommended partners in AppFoundry
Helpful resources
- Testing FAQ
- Maximum call settings
- Limits
- WebRTC Diagnostic App
- Genesys Cloud Network Readiness Assessment
How to request a production load test
NOTE: Steps do not guarantee the test will be approved.
- Requests must be submitted a minimum of 2 weeks in advance.
- Complete the GenCloud Testing Form.
- Open a case with Product Support and provide the completed GenCloud Testing Form.
