The serial number of an Edge is a series of letters and numbers that is unique to each specific Edge that is manufactured and sold. The format for these serial numbers vary based on the version of the Edge.

Examples: MXQ81707DB, CCP103327446019008, ACG8003495.

Serial numbers are available on the physical Edge hardware itself, in the PureCloud UI, and in Supportability.

Using the Edge UI

  1. Go to Admin > Telephony > Edges > <Edge Name>.

Using Supportability

  1. Go to the Edges tab.