Prerequisites
- A pairing link sent by Genesys Cloud support.
- The following permissions:
- Authorization > Org Trustor > All
- Authorization > Org Trustor > View
- Authorization > Org Trustee Group > Add
- Authorization > Org Trustee Group > View
- Authorization > Role > View
To access your Cloud organization, the Genesys Cloud Customer Care team may ask to pair their Genesys Cloud Customer Care Support Team organization to your organization.
NOTE: You can control their access to your organization by assigning roles, and you can revoke their access at any time.
Pair your organization with Customer Care organization
- Log in to your Cloud organization.
- To access the pairing request page, open the pairing link sent by Genesys Cloud Customer Care.
- NOTE: The pairing link expires after seven days, and you can use it only one time. If your link expired, ask your Customer Care representative for a new one.
- From the pairing request page, click Yes, I authorize access.
- Click the Groups tab.
- Assign roles to the Genesys Cloud Customer Care Support Team group by selecting roles in the Role(s) column.
- Support recommends that you either assign every role to their group or create a new role with all permissions and assign it their group.
- NOTE: Genesys Cloud does not bill your organization for the roles or licenses used by Customer Care.
Additional resources
- Genesys Cloud Customer Care ‘Support Orgs’: Details & FAQ (My Support login required)
- About authorized organizations