NOTE
- If any Workbench data is required for archival purposes, please ensure it is saved at a separate location prior to running the Workbench uninstall script(s).
- The Workbench uninstall process permanently removes the Workbench Services associated with all the Workbench components and all files, including data and logs, etc.
- The uninstall process will leave the original configuration file used to generate the Workbench installation; if needed, this can be provided to Genesys Customer Care if related to an installation issue.
- The Workbench uninstallation should be done in reverse Workbench installation order.
- If permanently removing Workbench and you no longer wish to use Workbench.
- uninstall any Workbench Agents running on remote Genesys Application Servers (i.e. SIP, URS, FWK etc).
- Uninstall any Workbench Additional nodes.
- Uninstall the Workbench Primary node.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.