To prevent unnecessary alarm notifications and troubleshooting, Product Support should know in advance when you have scheduled Maintenance Windows so that we can suppress alarms during that time.
NOTE: All Maintenance Window requests, whether new or revised, must be submitted 2 working days prior to it taking effect.
To notify us of an upcoming Maintenance Window:
- Create an email with the following:
- Subject: Alarm Monitoring - Maintenance Window
- Account name
- Site name
- Date (MM:DD:YYY) and Time (HH:MM TIME ZONE) of maintenance
- Send the email to:
NOTE: Alternatively the Workbench RAM Service can be disabled via the Workbench>Configuration>Workbench IO>Remote Alarm Monitoring (RAM) Service section for the duration of the maintenance window; this would require a restart of the Workbench IO application so that the disablement would take effect.