Before you install
- Install Workbench (WB)
- RAM License Key
- Your Public Corporate IP Address
Activation
Once you receive your WB RAM license key from Product Support, activate your subscription.
WARNING: Only 1 x WB IO application in a multi node WB Cluster should have a RAM license enabled. For example, if you have APAC, EMEA, and LATAM datacenters, assign the RAM License to a single datacenter, not all 3.
- Login to WB.
- Select Configuration on the navigation bar.
- Select Applications.
- Select the Workbench IO Primary application (e.g., post installation and by default this would be WB_IO_Primary).
- Within the Workbench IO Application Configuration panel expand the Remote Alarm Monitoring (RAM) Service section.
- Complete the following:
- Check the Enabled box.
- End User ID: enter your License Key/End User ID
- Origin: a brief description of the geographical location (e.g., EU, APAC, AME, etc.)
- Verify all your entries, then click Save.
- [Required] Restart the Workbench IO Application Service on the respective host for the license/service to take effect.
- Once the service has restarted, the Customer Name and License Expiration Time fields, which are obtained via communication between WB and RAM and are Read-Only, fields will be auto-populated. This indicates a successful communication.
- From here on the supported WB RAM Alarms will be transitioned to the RAM Service and intelligently routed into Product Support and subsequently a Product Support Analyst, from there a case will be raised by the analyst.
- NOTE: Since RAM is implemented at the Genesys Account level, just 1 Workbench RAM License Key/End User ID is required per company/organization
RAM Event Visibility
Use the Alarm Console to view which Alarms were routed to the RAM Service, utilize/show the Sent to RAM Service column to visualize when the alarm was sent from WB to the RAM service.