Set an Alarm on a Call Flow

Genesys Cloud CX

Genesys DX

Genesys MultiCloud CX

Genesys Engage on-premises

PureConnect

Genesys Communities

Set an Alarm on a Call Flow

Workbench Alarms can and are assigned by default to each Call Flow. If and when a Call Flow encounters an issue, a Workbench Alarm will be raised accordingly. These Channel Monitoring Alarms can be viewed via the Alarms Console and/or via Channel Monitoring Reports.

Select Channel Monitoring > Call Flows from the Workbench navigation bar.
- The existing Call Flows will be displayed in the Call Flow Summary table.
To edit a particular Call Flow, select the Pencil button on that specific Call Flow row.
- The Edit Call Flow page is displayed; the properties of the selected Call Flow will be populated accordingly.
Select the Alarms tab.
- The default settings are displayed; ALL Alarm types are enabled by default
The Alarm type modification parameters being:
- Enable
- Disable
- Severity
- Threshold (if applicable)
Once complete, click the Save or Save & Close button.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.