Delete a Call Flow

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Delete a Call Flow

NOTE: A Call Flow with a Status of Running cannot be deleted; please stop the Call Flow Schedule first to commence deletion of the Call Flow.

Select Channel Monitoring > Call Flows from the Workbench navigation bar.
- The existing Call Flows will be displayed in the Call Flow Summary table.
To delete a particular Call Flow, select the Delete Call Flow button on that specific Call Flow row.
- A Warning confirmation dialog is presented
- The deletion of the Call Flow and its associated data is permanent
Either click Cancel to avoid deleting the Call Flow or...
Check the Impact(s) Understood and Accepted dialog and click the Delete button to continue

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.