Channel Monitoring (CM) Call Flows are the primary templates for testing voice call routing, be that a simple call to a SIP DN or a call that navigates through an IVR with DFMT and speech recognition functionality and finally connecting to a contact center agent.
A Channel Monitoring Call Flow defines the different Stages in which a call will execute against the system that is being tested.
- Select Channel Monitoring > Call Flows from the Workbench top navigation bar.
- Click the Add Call Flow to create a new Call Flow.
- Enter a unique name in the Call Flow Name field.
- Select the Call Flow Application from the dropdown list.
- This is the Workbench IO application that will initiate the CM test calls
- The Data-Center field will be auto populated based on the Data-Center of the WB IO application
- The mandatory Start Call and End Call Stages are pre-populated in the Call Flow Stages list.