The Workbench Configuration Changes Console is a dedicated console that displays a real-time statistics summary as well as a data-table of historic Workbench and Engage Configuration Changes.
NOTE: Currently Workbench is limited to tracking/displaying Engage CME Host, Application, and Solution objects only; all other CME objects are not monitored by Workbench.
The statistics summary being Configuration Changes that occurred Today, Yesterday, This Week, Last Week, This Month, Last Month for:
- All Source Changes; Changes from Workbench and Engage
- Workbench Changes; Changes only from Workbench
- Genesys Engage Changes; Changes only from Engage
The Changes Console also provides a real time data-table of historic Changes, from either Workbench and Engage (All Source Changes), Workbench only Changes or Engage only Changes; the Changes data-table provides the following functionality:
- Columns
- Generated - the generation DateTime of this Change event
- Note: Timestamps are stored in UTC and translated to local time based on the Users Browser Time-Zone
- Config Object - the particular Object of this Change event
- Changed Item - the Item of this Change event
- New Value - the new value of this Change event
- ChangedBy - the User who actioned the change
- Data-Center - the associated Data-Center
- ID - the internal ID of this Change event
- DB ID - the internal DB ID of this Change event
- Generated - the generation DateTime of this Change event
- Export
- PDF or XLS
- Column Visibility
- Show/Hide columns
- Normal/Full-Screen
- Column Reordering
- move columns left or right within the data-table
- Column Search/Filter
- Filter data-table events based on DateTime, drop-down or text searches
- Column Sort
- Generated and Sent to RAM Service