The Workbench Alarm is a dedicated console that displays a real-time statistics summary of active alarms, as well as a real-time data-table of active and historic alarms.
The statistics summary displays Total, Critical, Major and Minor metrics for:
- All Source Active Alarms - from Workbench and Genesys Engage
- Workbench Active Alarms - from only Workbench
- Genesys Engage Active Alarms - from only Genesys Engage
The real time data-table displays the below listed details of all alarms, be those active or closed. Every column is provided with a sorting/searching option based on its data type, which makes the alarm identification much easier.
The different data information of an alarm is segregated as columns in the data-table.
- Generated - The date and time of an alarm generation.
- NOTE: Timestamps are stored in UTC and translated to local time based on the Users Browser Time-Zone
- Status - Indicates if the alarm event status is Active/Closed.
- Severity - Denotes the severity of the alarm event. It can be Critical, Major or Minor.
- Alarm Message - The message about the alarm event in text format.
- Host - The name of the Host/Server associated to the alarm event.
- Application - The name of the application associated to the alarm event.
- Data-Center - The name of the Data-Center associated to the alarm (Workbench only not Engage) event.
- Sent to RAM Service - The date and time by when the alarm event was sent to the Genesys Remote Alarm Monitoring (RAM) Service.
- Expiration - The time (in seconds) by when the alarm event will automatically expire/clear.
- Cleared - The date and time at when the alarm event was cleared.
- ID - The internal ID of the alarm event.
The real time data-table is also equipped with the following buttons for easy sort, filter and export options.
- Show only Active Alarms - A filter to show only the active alarms available
- Export - Gives the option to export the data-table in either PDF or Excel format
- Column Visibility - Gives the option to show/hide the columns that you prefer.
- Normal/Full-Screen - To toggle between the normal and full screen mode.
- Column Reordering - Allows to move columns left or right within the data-table.
- Column Search/Filter - Filter data-table events based on Date & Time, drop-down filter or text searches
- Column Sort - Generated and Sent to RAM Service
An example Workbench Alarm Console shown below: