Where do I find PureConnect resources?

Genesys Cloud CX

Genesys DX

Genesys MultiCloud CX

Genesys Engage on-premises

PureConnect

Genesys Communities

Where do I find PureConnect resources?

PureConnect On-Premises customers and partners should visit the PureConnect Resource Center. If you need information on how to use My Support including opening and managing cases, please reference one of the applicable handbooks: Direct Customer Handbook, Partner Handbook, or Dedicated Support Services Guide.

Cloud CX customers and partners should visit the Cloud CX Resource Center or log in to the Product & Support Information Site. If you need information on how to use My Support including opening and managing cases, please reference the Cloud Customer Guide.

+1.888.436.3797

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.