As described for Search Alerts, you can subscribe to specific article alerts to stay informed on current product information. Genesys recommends that all Designated Contacts, at minimum, subscribe to Genesys Security Advisories to get immediate notification on critical security notices. Product advisories can be searched within Problem/Solution Article type.

Search for Security Advisories

  1. Login to My Support
  2. In the search field, type
    • security
  3. Press Enter.
  4. On the left-hand sidebar, set the Knowledge Sources dropdown to Customer Care Articles.
  5. Under Article Type in the left-hand sidebar, select Security Advisories.
  6. If you want to see the latest Security Advisories at the top of the results list. select Relevance Date at the top right of the Results List and select a date.

Subscribe to Security Advisories

  1. On the left-hand sidebar, set the Knowledge Sources dropdown to Knowledge Articles.
  2. Under Article Type in the left-hand sidebar, select Security Advisories.
         Subscribe Security Advisories.PNG
  3. Click on the ellipsis beside the text search box, select Follow Query.
          Follow Query.png​​​​​