The mobile application enables entitled users to view and update cases opened with Product Support, receive push notifications on personal, company, and account level case updates. Additionally, the user can opt for notifications on alarms and cloud incidents notification. 

With the help of Chat functionality, the user can directly interact with the Case Owner or any available analyst in real-time or make voice calls to the case owner. 

  1. Download the app from your preferred store (  App Store for iOS,  Play Store for Android.). 
  2. Once the installation is complete, open  Genesys Care 2.0. 
  3. Accept all prompts. 
    • NOTE: There may be prompts to allow the app to access the biometric authentication methods of your device (e.g., face scan, fingerprint, device passcode, etc.). Approve these requests as desired. 
  4. Enter your My Support credentials. 
  5. Enable the I accept the Terms & Conditions option. 
  6. Tap Sign In. 
  7. Once you are signed in successfully, you have access to: 
    • Cases 
    • Favorites 
    • Alarm Monitoring 
    • Notification Inbox 
    • FAQs (Frequently Asked Questions) 
    • Feedback & Support 
    • Contact Us