Genesys Care provides several apps and tools to help customers and partners manage their Genesys environments and quickly diagnose and resolve issues that may arise.
NOTE: The Genesys Care Tools Terms and Conditions apply to all tools offered through Genesys Care. By downloading or using any of the tools, you agree to these terms.
- Workbench 8.5 GDPR Data Purge Utility: a GDPR (General Data Protection Regulation) related utility that deletes/purges ALL Workbench data, older than 30 days, from the customers Workbench 8.5 deployment.
- Log File Masking Utility: standalone utility that sanitizes log files of sensitive information before they are sent to Customer Care for support case investigation.
- Kazimir: is a GUI troubleshooting tool for T-Server, Universal Routing Server, and Outbound Contact Server log file analysis.
- SIP Log Visualizer: displays a graphical diagram of SIP and T-Library messages in the SIP server log file.
- Ts2db for Windows, Solaris, HP/UX: examines one or more logs from T-Server and provides a breakdown of each event and request, listing each attribute within them.
- CallFlow for Windows, Solaris, HP/UX: examines a T-Server log to extract all of the Requests and Events that pertain to a specific ConnectionID. Output is provided in the form of an Excel workbook.
- CpdView for Windows: examines one or more logs from CPD Server and provides a breakdown of useful information for debugging and optimizing an installation.
- OcsView for Windows, Solaris, HP/UX: examines one or more logs from Outbound Contact Server and provides a breakdown of useful information for debugging and optimizing an installation.
- Support Test Phone: TLibrary based, statically linked softphone that will work with any switch, supports all TServer client features.
