This section includes our support processes and best practices for opening and managing support cases with Genesys Product Support. Only Designated Contacts are allowed to create a new case or update an existing case. Other employees who work for Genesys direct customers, Partners, Resellers, or End Users can request Read access to the My Support to view cases opened by Designated Contacts on behalf of their company. All access for End Users will require approval from the Partner.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.