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๐๐๐ค๐ช๐จ๐๐ฃ๐๐จ of agents migrated. ๐๐๐๐๐ฉ global sites unified. ๐๐๐ง๐ค downtime. IHG Hotels & Resorts is taking its global guest services to new heights with #GenesysCloud. Discover how IHG is orchestrating personalized, world-class service with more thoughtful, empathetic hospitality โ enhancing key touchpoints throughout the guest journey. ๐๏ธ https://gsys.cx/4dhYqnw
Your Market Guide for Conversational AI Solutions is here! Check out this Gartnerยฎ research report to: ๐ธ Select the right conversational #AI solution ๐ธ Avoid mismatches in requirements ๐ธ Ensure alignment with overall organizational AI strategies. ๐๏ธ Access the full report for key considerations in evaluating solutions, CAI market direction and more: https://gsys.cx/436jzwj
In the experience economy, every conversation with a customer is an opportunityโor a detractor. AI is the key to getting it right. โ โGenesys empowers businesses to meet rising customer expectations by enabling both efficiency and empathy at scale โ helping brands turn every conversation into an opportunity to build loyalty, create advocates, and grow. โ โDeliver the next level of experience with Genesys. ๐ https://gsys.cx/3GGXhcX
Elite athletes and teams give it their all and always look to the next challenge. For Lewis Hamilton, joining Scuderia Ferrari HP was all about the next level of experience. Time to lock in for F1 Miami Grand Prix.
We're excited to share that Genesys has launched its newest state-of-the-art Executive Briefing Center (EBC) in Chennai, India! ๐ฎ๐ณ The EBC is our third-largest R&D center globally and joins our LEED-certified offices in Galway, Ireland; Menlo Park, California; and Budapest, Hungary. This experiential facility offers businesses an immersive look at how Genesys is transforming customer and employee experiences through #AI.
Genesys has been named a Leader in The Forrester Waveโข๏ธ for CCaaS, Q2 2025 and received the highest possible scores in 14 criteria, including #AI architecture, generative AI and LLM support, workforce management and more. ๐ โWith advanced AI at the core of our platform, Genesys is empowering organizations to deliver smarter, more connected customer and employee experiences that drive loyalty in the contact center and beyond.โ ๐ฌ Olivier Jouve, Chief Product Officer, Genesys Learn how we can help you deliver modern, AI-powered customer experiences: https://gsys.cx/4jplnqx #Forrester #CCaaS #CX
๐๐๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐! It's time to deliver the next level of experience. Join us at the premier conference for #CX leaders to explore the latest in #AI to transform your vision of customer experience into reality. Get all the exclusive insights in Nashville, Tennessee, September 8-10: https://gsys.cx/4ibSAVv
Fiscal Year 2025 โ Throughout FY 2025, Genesys earned multiple accolades for our innovation, received global recognition for our strong values and culture, and collected honors demonstrating the strength of our partner ecosystemโenabling organizations to deliver personalized experiences at scale. With more than 6,500 organizations worldwide, from Uber to Toyota Deutschland, using Genesys Cloud, our #AI-backed solutions are helping these organizations elevate experiences and drive results. Some of those customer successes include: ๐ DIRECTV enhanced virtual assistant containment by 80% ๐ค The Salvation Army USA reduced average response times by almost 40% to better serve individuals in need ๐ Maxicare Healthcare Corporation reduced call abandonment rates by 73% These results underscore the confidence customers have in our AI-Powered Experience Orchestration solutions to transform and elevate both customer and employee experiences. Learn more about how #GenesysCloud is helping to reshape the future of customer experience: https://gsys.cx/4iU0fZP
