When you open a My Support account, a profile is created with your information. 

NOTE: New profiles cannot be created from an existing profile. New My Support accounts must be requested using Request My Support Account.

You may also submit an admin case to request information updates on your profile. The following information is mandatory for a My Support profile:

  • First Name
  • Last Name
  • Your individual corporate email address
  • Employer
  • Country

When should I update my profile?

  • Change of employer
  • Change of contact information (e.g., email address, phone number, etc.)

How to update your profile

  1. Login to the My Support Portal.
  2. In the upper-right, click the dropdown arrow next to your username and go to Manage Profile > My Profile tile.