- Login to the Support Portal. You will automatically be directed to the My Support Cases page.
- Click on your name in the upper right-hand corner of the page.
- Select Admin Cases from the drop-down menu.
- Click on the case you want to manage. From there, you have essentially the same features and abilities as you would with a normal case.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.