See also Create an admin case.
Admin cases are used for problems or questions related to your My Support account.
Open an admin case for the following reasons:
- Obtaining support access to a particular service contract or Sold To or End User account combination
- My Support changes such as adding or removing a contact or updating an email address
- Requesting My Support access level changes
- Changes with your Genesys account
- Problems with your licenses (Genesys Engage only)
- My Support functionality issues
- Product does not show in drop-down list
- File upload/download issues when using File Transfer function