See also Create an admin case.

Admin cases are used for problems or questions related to your My Support account. 

Open an admin case for the following reasons: 

  • Obtaining support access to a particular service contract or Sold To or End User account combination 
  • My Support changes such as adding or removing a contact or updating an email address 
  • Requesting My Support access level changes 
  • Changes with your Genesys account 
  • Problems with your licenses (Genesys Engage only) 
  • My Support functionality issues 
  • Product does not show in drop-down list 
  • File upload/download issues when using File Transfer function