Inside My Support Portal, you can review all Genesys deployments you have access to.

  1. Login to My Support Portal.
  2. Click the drop-down arrow beside your username and go to Manage Profile > My Support Access.
  3. You can add or remove access to other deployments by filling the form on the page and clicking Submit Request. This can also be achieved by opening an Admin Case.

WARNING:Support Access Levels are assigned to Designated Contacts in EACH active deployment. If you are meant to create a support case for one of your newest customers or for a new deployment from one of your previous customers, you will need your access level assigned BEFORE you can create a support case