If you are a Business Edition or Enterprise Edition Customer, you may request a change request or MAC/D through My Support. If you are a Premier Edition or Outbound Engagement Customer, you must make each MAC/D request through your Customer Success Manager (CSM).

Each MAC/D acceptance notification will include an Order and an SOW for undertaking the requested MAC/D. Orders and SOWs will require mutual execution by the applicable parties before proceeding. If the MAC/D is rejected, your CSM may work with you to modify the request and for re-submission.

Each MAC/D request will be considered complete upon email notification to you of completion.

  1. Login to My Support.
  2. Click Open a Case
  3. Click Service Request
  4. Please provide as many details as possible for the required change including use Cases, if applicable.
  5. MAC/D requests will be acknowledged within one business day and accepted or rejected within two business days.