How does the My Support Community work?

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How does the My Support Community work?

This forum is designed for Genesys Customers to have active discussions on technical topics.

For more information, reference Genesys Community.

How to access Community posts

Login to My Support.
Click the Community tile.
If you need more help, please open a Case. Customer Care is always happy to answer your questions.

Actions you can take on posts

When viewing a post, you will see the words Like, Follow and Flag at the bottom of the post.

You can Like a post to show you agree with it.
You can Follow a post to receive email notifications when there are new comments.
You can Flag a post for Spam or Inappropriate content.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.