If you do not have a My Support login, see Create a My Support account. To process your request more quickly, please include your Genesys Account Reference Number (GARN) as noted on your Software Fulfillment Notice or on your Genesys Software or Maintenance Renewal Quote. 

If you have a My Support login:

  1. Login to My Support.
  2. Select Continue to your Dashboard.
  3.  At the bottom-right of your dashboard, select the Activation File Request tile.