Any individual who has access to the My Support Portal will be assigned a Personal Identification Number (PIN). Upon calling Genesys Product Support, they may ask for your PIN to verify your identity.

If you forgot your My Support credentials or are having issues logging in, try the Forgot Password option to confirm your credentials. If issues persist, ask a colleague to open an Admin Case.

CAUTION: Your PIN is tied to your personal information. Never divulge your PIN elsewhere.

  1. Login to the My Support Portal.
  2. Next to your username, click the dropdown arrow and go to Manage Profile > My Profile.
  3. Your PIN and other personal information will be here. Please make sure that other fields are properly updated.