1. Login to My Support
  2. If you have access to multiple product Dashboards, you can switch between them by selecting them from the dropdown. 
  3. From your My Support Dashboard, go to Cases > Open a Service Request.  
  4. Select the Cloud Deployment and Cloud Service then click Next
  5. Select the Case Sub Type and Priority.  
  6. Populate the remaining fields. 
    • NOTE: Provide as many details as possible in the Description and Business Impact fields to help us properly route your case. 
  7. Click Save